Shipping policy

Shipping Policy – Soleve

At Soleve, we are committed to delivering your fragrances safely and efficiently. Please review our shipping policy below for full details.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

During high-demand periods, processing times may be slightly extended.

Shipping Timeframes

Local Delivery (Within South Africa): 2–5 business days after dispatch.

Outlying Areas: 3–7 business days after dispatch.

Please note that delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

Shipping Fees

Shipping costs are calculated at checkout based on your location.

Promotions such as discounted or free shipping may be offered from time to time.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS.

You can use this to track your parcel in real time.

Delivery Process

Please ensure that your shipping details are accurate and complete.

Someone must be available at the delivery address to receive the parcel.

If delivery fails due to incorrect details or unavailability, re-delivery fees may apply.

Delays

While we aim to deliver within the estimated timeframes, Soleve is not responsible for delays caused by:

Courier issues

Weather conditions

Public holidays

Incorrect delivery information provided by the customer

Damaged or Lost Parcels

If your parcel arrives damaged, please contact us within 48 hours with clear photos.

In the rare case of a lost parcel, we will work with the courier to resolve the issue as quickly as possible.

If you have any questions regarding your shipment, please contact us at:

Email: support@soleve.co.za